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David R. Landes

What Sets Great Leaders Apart

The best leaders practice the rare but powerful habit of reflective listening. This approach goes beyond hearing words; it involves genuinely understanding and responding thoughtfully.



Reflective listeners build trust, foster deeper connections, and empower their teams by making people feel truly heard. Leaders who prioritize this skill improve team morale, encourage openness, and strengthen problem-solving by validating team members’ perspectives. Cultivating reflective listening can transform leadership, as it emphasizes empathy, mutual respect, and the ability to learn from others.


My own experience as a leader underscores this. Often listening is more effective than talking. As a certified coach I see this playing out in my coaching conversations with clients too.


  • Reflective listening builds trust and deeper connections within teams.

  • Leaders who listen effectively foster openness and morale.

  • Empathy and understanding drive better problem-solving and engagement.


How could you incorporate reflective listening into your daily interactions to enhance trust and openness? In what ways might improved listening skills empower your team to solve challenges more effectively?


Read the full article at Inc.com

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David R. Landes Executive Coach
Hang Dong
Chiang Mai 50230
Kingdom of Thailand

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